Products & Services:
Flexible Training Options To Meet Your Needs

Digital Content Offerings

 

Overview

This overview is intended for organizational leadership who wish to gain a deeper understanding of Mayo Clinic’s culture of quality. Members of the Quality Academy Leadership Team will provide an overview of Mayo Clinic’s quality improvement educational program’s best practices, lessons learned and the future of quality improvement education in the health care setting.

Overview

Bronze Level content provides basic knowledge and key components of quality improvement. The novice will gain understanding of the importance of quality in daily work. Bronze clarifies the individual’s role in addressing quality gaps affecting customers and patients, recognizing the elements of a patient safety program, understanding how patient experience is the key to quality, and acknowledging tools and resources to improve quality. This offering provides digital self-paced learning and an online 10-question test, with a passing score of 80% required to achieve certification.

Full Site License options are available. Cost is dependent upon size of organization and length of license access.

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Overview

The Silver Level Knowledge Assessment is for individuals who currently understand the importance of quality improvement in health care and make it part of daily work. They already know how to measure quality and can identify and prioritize opportunities for improvement. They have had previous quality improvement exposure and are prepared to assess their knowledge. This offering provides an online 30-question knowledge assessment. A passing score of 80% is required to receive Continuing Medical Education (CME) and/or Maintenance of Certification (MOC) Part II credit.

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Instructor-Led Offerings

 

The Silver Level builds upon the Bronze Level content. The Silver Level teaches the application of quality improvement tools and methods to identify and resolve quality gaps. Participants from all levels of an organization will understand the importance of quality improvement in health care and make it a part of daily work. They will learn how to measure quality in order to identify and prioritize opportunities for improvement. They will gain the skills and knowledge to become problem solvers. Upon successful completion of this course, participants will be prepared to become active members of quality improvement project teams, as well as take the next steps in the Silver Level training.

  • This offering provides 8 hours of didactic, face-to-face classroom experience at one of the Mayo Clinic destination centers (Arizona, Florida and Rochester, Minnesota) or a customer-requested site. A minimum of 8 and maximum of 24 participants per 8-hour class needed if at customer site.
  • Multiple contracted classroom sessions are available. Cost is dependent upon size of the organization and length of license access.

Take the next step in Silver Level training, and become Silver certified! Participants not only receive Silver Level class instruction, but also comprehensive training and coaching. The Silver Package provides quality improvement skill development needed by participants at all organizational levels to complete the Silver Level test, as well as preparation and coaching for a Silver Level quality improvement project. Upon completion of this package, participants are prepared to recognize and close quality gaps throughout an organization on an ongoing basis.

  • Package includes 8 hours of face-to-face classroom experience at one of the Mayo Clinic destination centers (Arizona, Florida and Rochester, Minnesota) or a customer-requested site. A minimum of 8 and maximum of 24 participants are needed per 8-hour class. A 1-hour virtual consultation with a Mayo Clinic Quality Improvement Advisor is available. Project submissions are reviewed and scored by Mayo Clinic quality reviewers. The online test provides CME and/or MOC Part II credit, and Mayo Clinic Quality Improvement Certification.
  • Multiple contracted classroom sessions are available. Cost is dependent upon size of the organization and length of license access.

*Future offerings, not currently available

Conferences and Tours

 

Overview

This experience is intended for organizational leadership who wish to gain a deeper understanding of Mayo Clinic’s culture of quality. The offering provides an on-site experience at Mayo Clinic (Rochester, Minnesota) for 1.5 days. Participants receive an inside look at the Quality Academy and collaborative counterparts, as well as hear presentations on how quality culture is integrated into individual departments.

Overview

This experience is intended for participants at all organizational levels who wish to gain a deeper understanding of Mayo Clinic’s culture of quality. The Quality Conference is held annually at all three Mayo Clinic destination campuses (Arizona, Florida and Rochester, Minnesota). The conferences celebrate quality accomplishments and provide inspiration to improve quality and patient care. Keynote speakers and campus-specific breakout sessions focus on quality, patient safety and patient experience.